FAQ


Take note

Because each textile is individually hand block printed, there may be slight variations in colour, dimensions, and texture - no two are exactly alike!

These are hallmarks of an heirloom piece created exclusively just for you.

So wear our quirks with pride.

Product care and handling

Scarves and Pocket Squares

Your ‘motif’ has already been washed (by a certified organic laundry service) prior to shipping but for future care remember to:

  • dry-clean only when indicated (specially embellished motifs like our capes) otherwise use a gentle hand-wash in cold water
  • wash alone or with like colours because natural dyes like indigo etc. bleed
  • air dry flat and iron (if needed) - we love wearing our motif naturally slouched and wrinkled
  • iron embellished motifs like our capes inside out (if needed)

Capes

Our textiles are enriched with handcrafted embellishments that are applied by hand and differences between two textiles is given. Your ‘motif’ has already been washed (by a certified organic laundry service) prior to shipping but for future care remember to:

  • spot dry-clean only
  • do not iron embellishment
  • cool iron reverse side

Shipping

Standard delivery within Australia at $12.95 or enjoy free shipping Australia-wide for orders over $100.

Yes, we ship internationally (all around the world) via Australia Post International Economy at a flat rate of $35.00. This option includes tracking and has an estimated shipping time, customs-cleared, of 7-12 business days.

Shipping to India? If the textile of your choice is available in our warehouse (located in Jaipur, India) we may be able to ship your ‘motif' directly to you for cheaper and in a shorter time frame. Drop Us a line directly by using the contact us form.

Duties and Taxes

International customers are responsible for duties and taxes in the destination country. We do not cover duties or customs on international shipping.

Returns and exchanges

We do not offer returns for change of mind. However, if there is an obvious defect in your textile you may return your ‘motif’ (unused and with original packaging) to our Australian address within one week of receipt for a full refund. Drop us a line on our contact us form telling us what went wrong and we will get back to you with return details including address.

International Returns

All international sales are final. Unfortunately we cannot offer exchanges or returns on international orders. Please email us in advance of placing order if you're uncertain about a color.

However, if there is an obvious defect in your textile you may return your ‘motif’ (unused and with original packaging) to our Australian address within one week of receipt for a full refund. Drop us a line on our contact us form telling us what went wrong and we will get back to you with return details including address. International Return costs (including duties and taxes) are the responsibility of the buyer.

Reach out to us via our contact us form with all questions prior to placing your order.